Underwriting Service Advisor

Working hours: This role is available on a part-time, job-share or full-time basis

Salary: Circa £29,000 depending on experience + excellent package!

Location: You’ll be based in our Fareham office (hybrid working available)

Closing date for applications: 3rd June 2026

The opportunity: 

Are you looking to get into the world of Underwriting? Do you have an innovative and proactive approach with an eye for detail? This is an exciting and varied role with excellent scope for progression into an Underwriter role. Customer experience is key to what we do so if you share our passion, we would love to hear from you!

Ideally, you may have some experience in the Insurance Industry and in an Underwriting environment but don’t worry if you don’t! If you have passion for developing and maintaining relationships with our customers and the desire to learn and progress, we will put the time and effort into your development. This also includes recognised qualifications such as CII (Chartered Insurance Institute).

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.  

What will you be doing? 

As a member of the Underwriting Service Support team, you will support Underwriters, Brokers and Customers throughout the end-to-end process. Your days will be varied with a mixture of face to face, telephone and written communication with the teams and Global customers you support.

All of which will help you to build key relationships with your internal and external customers. Other activities include:

• Collaborates within process stakeholders.
• Acts as a mentor to junior colleagues, assisting with their development and supporting the whole team.
• Meets stipulated timeframes and executes with high quality.
• Supports the offshore team with any training and onboarding on further activities.
• Independently handle and take responsibility for assigned accounts
• Computing rates and premiums for policies, compiling appropriate; declarations, coverage forms, national/local forms, and optional endorsements, to complete a policy.
• Reviewing risk in support of underwriting decisions.
• Proactively escalate any problems and issues related to premium payment to the respective Account Manager, Underwriter and Underwriting Services.
• Provides program overviews and statistics by producing reports from the reporting platform.
• Prepares material for underwriting decision and make underwriting recommendations.
• Follows up and manages on cash collection.
• Prepares and delivers service presentations as required to brokers and/or customers.
• Ensures and maintains data quality and integrity in systems used and performs quality reviews within or across teams.
• Able to identify areas in need of continuous improvement and suggest solutions.

What are we looking for?

• Have a passion for building fantastic working relationships with our customers
• Accuracy and attention to detail
• Ability to interpret a range of insurance documentation
• Ability to proactively look for continuous improvement in daily tasks and confidence to challenge
• Working as part of a team you will support others to achieve team goals
• Confidence in own ability to make decisions
• Exceptional time management and organisation skills

What will you get in return? 

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits 

You can find out more about our wide range of employee benefits on our website.  

Who we are  

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.  

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry. 

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.  

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great. 

Our culture 

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.  

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives. 

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future. 

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time. 

Your application 

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.  

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.  

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  #LI-Hybrid